Our Policy – Refunds & Cancellations
This policy applies to non-tournament charters only.
If a charter group or individual does not appear on the date specified all monies paid are forfeited.
If cancellation is received 30 days or more prior to boarding date full credit vouchers are issued. Vouchers are non-transferable and are valid for two years from date of issuance. If cancellation is received less than 30 days prior to first fishing date, credit would be subject to ability to re-charter confirmed boat/s.
In the event the port captain or port authorities closes the port due to inclement weather, prior to marina departure, attempts will be made to reschedule during clients stay. If this is not successful, all monies paid will apply as full credit towards a future trip. Credit will be valid for two years from date of issuance.
In the event the port captain or port authorities closes the port due to inclement weather, after marina departure, a proportionate pro rata amount of monies paid will apply as credit towards a future trip. Credit will be valid for two years from date of issuance. All refunds issued in the United States, no exceptions.
In the event of mechanical malfunction, which prevents charter on intended vessel, client will be put aboard a vessel of comparable value. If only a greater value suitable replacement is available this will be arranged at no additional client cost.
We reserve the right to make a vessel change in the event of malfunction or mechanical failure.
We sincerely appreciate your business and thank you for understanding our policies.